FAQs

What currency are the prices?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 days production time for your order to ship out, average shipping times are 3-9 days depending on location. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at support@animarta.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. Once we have received the product, we will refund the full amount of your original purchase. Please include a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
Our production team begins working on orders quickly after being placed. Therefore, you must cancel within 24 hours of placing your order. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address, what do I do now?
Once you double-check if the address given is wrong, kindly notify us via email at support@animarta.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we ship from different fulfillment centers based on your location. The average shipping time is 3-9 business days.

I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email at support@animarta.com and we will be happy to assist you in any way we can. We do receive a large number of emails, so if you wish to get a prompt response please attach your order number and address the problem clearly, thanks.